Phone and Web Support

Support Class Members Need.

 

When and How They Want It.

Consumers expect 24/7 availability, and we are committed to providing class members the support that they need, when and how they need it:

  • Self-service options include Interactive Voice Response (IVR), social media, and online forums.
  • Agent-based help services include skills based routing to live agents, fax, and online assistant (email and chat).
  • Callers are given the option to enter a phone number for a return call without losing their place in queue if hold times are over 30 seconds.
  • Analytics provides advanced call monitoring and recording to ensure that claimants are receiving accurate information and that service expectations are met.
Pre-Settlement Consulting
Precise Planning.  Verified Results.

QSF and Escrow Agent
Protection of Settlement Funds and Increasing Earnings.

Data Analysis and Consulting
Identifying Class Members.
Analyzing Transaction Data.

Legal Notice
Notice Designed to be Effective: Direct Mail, Email, and Text Messaging.

Expert Testimony
Qualified, court-recognized expertise based on decades of experience.

Phone and Web Support
Support class member need, when and how they want it.

Claims Administration
Proven infrastructure: From Paper to On-line Claims.

Disbursements and Tax Reporting
Checks, Certificates, and Electronic Payments.